Frequently Asked Questions

Palmate Technologies provides integrated enterprise solutions including ERP implementation and customisation, AI and automation workflows, HRMS, CRM, POS, and industry-specific software suites for businesses across Saudi Arabia and the wider region.

Yes. Palmate is an official Odoo Gold Partner with over a decade of experience implementing, customising, and supporting Odoo enterprise environments across multiple industries.

We serve organisations across manufacturing, construction, education, healthcare, retail, logistics, real estate, facility management, FMCG, trading and wholesale, and legal services.

Implementation timelines vary depending on the scope, number of modules, entity structure, and customisation requirements. Typical implementations range from 8 to 16 weeks, following our structured discovery, development, migration, and go-live methodology.

Yes. In addition to standard ERP workflows, our development team builds custom modules, integrations with third-party systems, and tailored features designed around your specific operating model.

Yes. We provide ongoing technical support, maintenance, system upgrades, user training, and dedicated service level agreements (SLAs) to ensure your systems remain reliable and up to date.

Yes. Through our Palmbots platform, we deliver intelligent automation solutions including automated document processing, invoice matching, data extraction, and AI-driven workflow optimization.

Yes. Palmate is an approved partner helping Saudi manufacturing facilities modernise operations and access up to SAR 300,000 in transformation support through the Future Factory Initiative.

Pricing depends on your chosen platform, number of users, selected modules, required integrations, and project scope. Contact our team for an initial consultation and customized proposal.

You can reach out through our contact form, email us at info@palmate.sa, or call our Jeddah headquarters at +966 12 601 7649 / +966 53 542 0507 to schedule a demonstration with our technical team.

Every engagement follows the same path: we review how your teams work today, design the right setup, then configure, customise and integrate the system. Your data is migrated, your teams are trained, and we stay on hand at go-live and afterwards.

It depends on the scope, the number of modules and companies, and how much customisation is needed. Typical ERP implementations take 8 to 16 weeks.

Yes. We connect your new system to the accounting, sales, banking, e-commerce and other applications you already rely on, and build custom integrations where needed.

Yes. Data migration is part of every implementation, so your customers, products, balances and history are available in the new system from day one.

Ongoing technical support, maintenance, system upgrades, additional training and service level agreements (SLAs), so your systems stay reliable as your business changes.

Odoo, Microsoft Dynamics 365, Edpalm for schools, BeatRoute for retail and distribution sales teams, and Palmbots for automating repetitive work. Palmate is an official Odoo Gold Partner.

We start with your processes, number of users, existing systems and budget, then recommend the platform that fits. You can see a demo of the shortlisted platform before deciding.

Yes. Our Odoo implementations include bilingual Arabic and English documents and ZATCA Phase 2 e-invoicing for businesses operating in Saudi Arabia.

Both. Platforms can be deployed in the cloud, on your own servers, or in a sovereign hosting setup, depending on your data and compliance requirements.

Pricing depends on the platform, the number of users, the modules you need, integrations and the project scope. Contact us for a consultation and a tailored proposal.

Manufacturing, construction, education, healthcare, retail, logistics, real estate, facility management, FMCG, trading and wholesale, and legal services.

Our projects include garment and discrete manufacturing, construction, pharmacy and healthcare, optical retail, education, sales and distribution, logistics, real estate and facility management. See the use cases above or our case studies for details.

Yes. We configure the platform around your sector's processes and build custom modules where standard features are not enough.

Yes. Palmate helps Saudi manufacturing facilities modernise their operations and access up to SAR 300,000 in transformation support through the Future Factory Initiative.

Very likely. Most of what we deliver, such as ERP, CRM, HR, automation and integrations, applies across industries. Tell us about your business and we will advise.